That's right. Even with a service agreement, they will send the part to you so YOU can put it in or YOU can ship it back to them for repair. See what I mean by "Consumer Replaceable"? Oh, yeah by the way the parts they send out for you (to install all by yourself) will probably be "refurbished". Nope, you don't even get a new one.
Experience alone is not enough. On top of that, you need to ask for a client list. You want to know that they have a history of making customers happy with their Managed I.T support uttah. So customer testimonials will help prove their superior customer service. Without seeing proof, how can you be sure the company is right for yours?
When you're an entrepreneur it's not your tech support I.T expertise like your business degree that people care about as much as the story of how you got to where you are today. The truth is often our passion for wanting to help others is rooted in something very personal to us, so it's incredibly important to share that reason why. I've also realized that it's okay to share our mistakes - they are an important part of our truth so don't be afraid of sharing them. It's from our mistakes that we are much better teachers.
How many customers does this leave unhappy. Even one is too many. By all means have your tech team help out with internal Managed I.T support uttah. issues, but only after all customer facing issues have been resolved. In the meantime an outsourced support team can do the grunt work for the rest of your staff.
True to his nature, he began by professing his respect for Amazon's EC2 services. In fact, his company has used EC2 and also uses very similar services from competitors like Rackspace, and Microsoft's Azure. "I like EC2," he admits. "But I don't think this is right for you." He tells me that for a small business like mine looking to shed our internal technology infrastructure and put everything in the cloud, there are better alternatives.
I formatted the drive, wiping everything off of it, went to the "backup" utility that appears when the C-Drive Icon is right clicked, and hit ENTER. The entire C-Drive copied itself on my external drive just as if it were a memory stick. It took 5 mins to set up, and was there the whole time. DUH.